The Heating & AC Blog

I asked if he thought he could handle the job, and he assured me he could.

There are times when it is important to know if you can rip the bandage off quickly or slowly pull it away. When you’re an HVAC company owner, it is important to know your HVAC technicians and how to handle them when they are apprentices. Sometimes you can send a new HVAC tech out in the field after only a week or two. The bandage comes off quickly and painlessly. They are out there working and doing an excellent job under any circumstance. You then get the young HVAC technician who is hesitant. My mother says they need to cleave to the apron strings a bit longer, but I say they’re just inexperienced. With these HVAC technicians, you slowly remove the bandage until they are able to handle the pain on their own. The last HVAC technician I had was one of these. Unfortunately, I didn’t have the time to slowly pull the bandaid away. I had one HVAC emergency after another, and he was the only person left in the office. I told him what the owner of the house had told me, and asked what he thought. He told me he thought it could be the igniter switch and I agreed. I asked if he thought he could handle the job, and he assured me he could. I wanted to make sure, and he reassured me. I sent him to the people’s home to repair the furnace. Two hours later, he was back in the office with payment in hand. He had diagnosed the furnace perfectly and he did a textbook job doing the repair.

 

 

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Sometimes I feel guilty when I realize my secretary puts in longer hours at work than I do.

She is at the office when I get in, and she is still there when I leave.

I take off early so I can go to the local community college and teach an HVAC class. I enjoy being an HVAC instructor, and my wife has no problems with me doing the work. We have gotten several really good HVAC technicians out of that class. Since my secretary is my wife, it makes it easier for her to understand. Last week, she put in almost seventy hours in the HVAC company. She does all the scheduling and handles all the billing. I’m not sure what I would do if she didn’t work with me. I am always telling her how much I appreciate everything she does. Last week, she called me at class and said there was an emergency HVAC call that she didn’t know how to handle. My mother called and said her furnace was off, and she couldn’t get it to turn on. I told her to send our son, but he was already on another emergency HVAC call. We talked about other HVAC technicians, but no one was available. I took my entire class to my mom’s house and had them help me take care of my parents’ furnace. It was quite a learning experience, and a field trip to show them what really happened when you were an HVAC technician. My wife dealt with it all while watching our son in the playpen next to her.

 

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I had been to the same customer three times in the last two weeks.

They wanted me to do work on their furnace that wasn’t necessary.

I tried to tell the wife their furnace was in good shape, but her husband told me I didn’t know what I was talking about. It was an odd situation when people insist they need repairs made when they don’t. I was used to people telling me I was trying to rip them off and not telling me I wasn’t doing enough. After three times, I talked to my boss and told him I wasn’t going back. He agreed with me, and told me it was important that we left them thinking we had good customer service, but there was no helping this couple. Two days later, I got a phone call on my personal phone. The couple had somehow gotten my phone number and were no longer going through the HVAC company. They demanded I come to their house and repair their furnace, and they weren’t taking no for an answer. I told my wife I would be home in an hour, and headed to their house. I spent fifteen minutes in their basement, pounding softly on the furnace and muttering to myself. When I came upstairs, I gave them a bill for $150. They were overjoyed that I had finally ‘fixed’ their furnace. The husband said he could already feel it getting warmer. I thought they were wacky, but my boss said he had dementia. What I did made him feel good, and allowing them to pay me, was good for everyone.

 

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I live in the northeastern part of the country, where the weather is most often cold, wet and windy.

• We deal with temperatures down to twenty-five below zero, brutal wind chill and feet of snow can fall overnight.

The furnace runs for approximately eight months of the year. Central air conditioning isn’t a necessity. We frequently suffer through chilly and rainy summers. However, we also have seasons where the heat and humidity are excruciating. For quite a few years, I was content with window air conditioners in the bedrooms. I liked opening and windows and welcoming in a fresh breeze. It made sense to air out the house after keeping it sealed tight during the fall and winter. When it was time to replace our furnace, the HVAC contractor recommended upgrading to central air conditioning. He said that installing both units at the same time was best for peak efficiency. The only reason I was interested was because of a special offer from the HVAC company and a rebate from the manufacturer. The cost of adding central air conditioning was negligible. The improvement to the comfort of the home has been huge. It is such a relief not to haul the window air conditioners down from the attic every spring. I don’t need to sacrifice the view from the windows and every room in the house is perfectly cool. I tend to run the air conditioner even when the weather is mild. I use the fan to circulate the air. It works to filter out contaminants and keep the house smelling fresh. Because of the air conditioner, I don’t need to clean as often and there are fewer issues with mold and mildew growth.

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We have a single thermostat in the living room.

When we purchased our home fifteen years ago, the furnace was already installed. The heating system was already a bit outdated. We had plans to replace it but other home improvements took precedent. Because the furnace continued to operate, we prioritized a new water heater, window replacement, updated kitchen appliances and all sorts of projects. I think it would have been very beneficial to our comfort and budget to install a new furnace right when we moved into the home. Our heater is a single-stage model. It is strictly capable of operating at maximum capacity. The furnace blasts heat from the vents until it brings the indoor temperature up to the setting on the thermostat. It then shuts completely off. Once the house cools down, the heater starts up again. This continual cycling creates very unpleasant temperature fluctuations and wastes a great deal of energy. There are now furnaces on the market that feature adaptable-speed technology. These modern alternatives are able to adjust output in tiny one percent increments anywhere between forty and one hundred percent capacity. Most of the time, the furnace operates at a very low speed, supplying the exact amount of heat necessary to maintain a consistent and comfortable temperature. Our furnace is also too old to accommodate zone control. We have a single thermostat in the living room. While the living room is always at the ideal temperature, the kitchen is typically chilly while the upstairs bedrooms are overheated. With the installation of a new furnace, we could incorporate thermostats into each room. I am convinced that the investment into a new furnace will pay for itself in energy savings very quickly.

 

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I own the local Heating and A/C business, and I seldom take emergency calls anymore.

• Last month I was at a Christmas celebration and had a couple of drinks when our PC went off.

My after-hours secretary told myself and others there was an emergency at the church and they had no a single available to do the task. I could not go out and work. I wasn’t even sure I should be driving. I told her to find an available Heating and A/C serviceman and get them on the task. She said she had already tried all the Heating and A/C servicemans and they were all at the same celebration I was at. I sent out a message to all the people, and nearly every guy at the celebration lifted their PC. I breathed a quite loud ‘ugh’ and started walking. I asked all the people if they thought they were in a condition to handle an emergency at the church. One young lady had only been with the Heating and A/C corporation for more than one weeks, and she told myself and others she could do the task. She didn’t drink and she could have her wifey go along if that was okay. I wanted to make sure she felt capable of doing such a sizable task as a church Heating and A/C system. When she told myself and others she was ready, I told her to call myself and others if she needed help, and our partner would drive myself and others over. When I hadn’t heard anything from her more than one hours later, I called her. She told myself and others she had just finished the task and the gas furnace was toiling again. She asked if it was okay if she came back to the celebration?

 

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I own the local Heating, Ventilation & A/C company, & I seldom take emergency calls anymore.

Last month I was at a Christmas party & had a couple of drinks when our phone went off.

My after-hours secretary told myself and others there was an emergency at the church & they had no a single available to do the task. I could not go out & work. I wasn’t even sure I should be driving. I told her to find an available Heating, Ventilation & A/C serviceman & get them on the task. She said she had already tried all the Heating, Ventilation & A/C servicemans & they were all at the same party I was at. I sent out a message to everyone, & nearly every man at the party lifted their phone. I breathed a quite loud ‘ugh’ & started walking. I asked everyone if they thought they were in a condition to handle an emergency at the church. One young lady had only been with the Heating, Ventilation & A/C company for two weeks, & she told myself and others she could do the task. She didn’t drink & she could have her bestie go along if that was okay. I wanted to make sure she felt capable of doing such a big task as a church Heating, Ventilation & A/C system. When she told myself and others she was ready, I told her to call myself and others if she needed help, & our spouse would drive myself and others over. When I hadn’t heard anything from her two hours later, I called her. She told myself and others she had just finished the task & the gas furnace was working again. She asked if it was okay if she came back to the party?

 

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