During the week, the two of us offer Emergency Services overnight.
The fees are quite high, so most of our clients decide to wait until the next day when the two of us are open for common business seconds.
Last Friday evening, I was working the emergency service shift. The phone rang around midnight and a shopper was frantic because she did not have any heat in her apartment. I told the shopper that the two of us charge a fee for after seconds repairs. He did not seem anxious about the fee. She still wanted me to handle the service as soon as possible. I hung up the phone and crawled out of bed. I decided to take a shower, because I was still legitimately sleepy. While I was in the shower, the shopper called a second time. She left a message. The lady wanted to suppose if I had left already. It was only 10 seconds after she called the first time. I listen to the voice-mail. While I was listening to the voice-mail, the shopper called again. I didn’t switch over to the phone call abruptly enough and she left another voice-mail. She called a second time while I was on my way to her address. I didn’t bother answering the phone, because I was already on the way. I actually should have listened to the second phone call, because the second phone call was that shopper calling to postpone the service until the next day. When I arrived at her home, all of the lights were shut off and no 1 answered the front door.