The delivery guy was three hours late to the store

Every Friday morning, we receive deliveries from the distribution warehouse. All of our HVAC supplies come from the distribution warehouse. That includes AC units, heaters, air filters, and basic replacement parts. The same guy has been delivering all of our items for the past three years. The guy always shows up at the repair center before 9 am. I had three installation jobs scheduled last Friday and all of the equipment for the jobs was on the truck coming from the distribution warehouse. I expected the delivery guy around 8:30 and my guys were going to leave as soon as the equipment arrived. 8:30 came and went and so did 9 and 9:30. I decided to call the distribution warehouse when the delivery guy still had not arrived by 10 in the morning. I spoke with someone in the dispatch office. We reviewed my order and the dispatch person contacted the driver of the delivery truck. Earlier that morning, the guy had some trouble with the vehicle and had to stop on the side of the road. He was delayed by a couple of hours. The delivery driver finally arrived with our HVAC equipment at noon. None of my guys had enough time to complete all of the repairs that day, so we had to reschedule a couple of installation jobs for Saturday. Nobody likes to work on the weekend, but in this case it was absolutely necessary. This is the first time in three years that the HVAC equipment has been late. I can’t complain because the driver was late one time.