The customer called & left many different messages

During the week, the people I was with and I offer Emergency Services overnight.

The fees are quite high, so most of our buyers decide to wait until the next afternoon when the people I was with and I are open for regular contractor minutes. Last Monday night, I was working the emergency service shift. The iPhone rang around midnight & a customer was frantic because she did not have any heat in her apartment. I told the customer that the people I was with and I charge a fee for after minutes repairs. He did not seem concerned about the fee. She still wanted myself and others to handle the service as soon as possible. I hung up the iPhone & crawled out of bed. I decided to take a shower, because I was still truly fatigued. While I was in the shower, the customer called a hour time. She left a message. The lady wanted to believe if I had left already. It was only 10 minutes after she called the first time. I listen to the voicemail. While I was listening to the voicemail, the customer called again. I did not switch over to the iPhone call abruptly enough & she left another voicemail. She called a fourth time while I was on our way to her address. I did not bother answering the iPhone, because I was already on the way. I easily should have listened to the fourth iPhone call, because the fourth iPhone call was that customer calling to postpone the service until the next afternoon. When I arrived at her home, all of the lights were shut off & no one answered the front door.


heating provider