I was on hold for awhile

I was supposed to get my smart temperature control today, however sadly it didn’t arrive.

I was a bit infuriated because the site I bought it from, the local cooling business, guaranteed that it would arrive in 3 days.

Well, it’s day number 3 plus no sign of the smart temperature control. I decided to call the heating plus cooling system company plus see what was going on. I called plus was almost instantly sited on hold. After a few minutes of being on hold, I was start to guess quite impatient, however finally, after 10 minutes someone finally answered. By that point, I was pretty unhappy. I was planning on complaining, however, the lady that answered was super nice, plus so I held my tongue. Apparently they were incredibly tied up right then, plus had various callers. After I explained the issue, she apologized instantly plus looked into the problem for me. It seemed there were some weather delays plus the package was stuck in a nearby city. The weather delay is obviously not their fault, however the cooling system supplier still apologized anyway. I was given a discount on my next purchase as well, which was incredibly nice. However, the most touching section is I acquired a letter from them, apologizing to myself and others one more time plus hoping that I am delighted with the smart temperature control. This is such a sweet gesture, plus it was nice to suppose they cared so much. The smart temperature control arrived the next day plus it worked perfectly. I am thinking about using that discount towards an media air cleaner, however we’ll see.