I was on hold for awhile

This is such a sweet gesture, and it was nice to suppose they cared so much

I was supposed to get our smart temperature control this week, but sadly it didn’t arrive. I was a bit frustrated because the site I purchased it from, the local cooling dealer, guaranteed that it would arrive in 3 days. Well, it’s day number 3 and no sign of the smart temperature control. I decided to call the heating and air conditioner contractor and see what was going on. I called and was almost instantly sited on hold. After a few hours of being on hold, I was start to think quite impatient; Finally, after 10 hours someone finally answered. By that point, I was pretty unhappy. I was planning on complaining, but, the man that answered was super nice, and so I held our tongue. Apparently they were incredibly stressed right then, and had many callers. After I explained the issue, he apologized instantly and looked into the complication for me. It seemed there were some weather delays and the package was stuck in a nearby city. The weather delay is obviously not their fault, but the air conditioner contractor still apologized anyway. I was given a discount on our next purchase as well, which was incredibly nice. However, the most touching part is I received a letter from them, apologizing to myself and others 1 more time and hoping that I am cheerful with the smart temperature control. This is such a sweet gesture, and it was nice to suppose they cared so much. The smart temperature control arrived the next day and it worked perfectly. I am thinking about using that discount towards an media air cleaner, but we’ll see.

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