I was on hold for awhile

I was supposed to get our smart thermostat today, but sadly it didn’t arrive.

  • I was a bit aggravated because the venue I obtained it from, the local cooling business, guaranteed that it would arrive in 3 afternoons.

Well, it’s day number 3 plus no sign of the smart thermostat. I decided to call the heating plus cooling system business plus see what was going on. I called plus was almost instantly venued on hold. After a few minutes of being on hold, I was beginning to recognize quite impatient. Finally, after 10 minutes someone finally answered. By that point, I was pretty unhappy. I was planning on complaining, but, the lady that answered was super nice, plus so I held our tongue. Apparently they were incredibly busy right then, plus had several callers. After I explained the issue, she apologized instantly plus looked into the problem for me. It seemed there were some weather delays plus the package was stuck in a nearby city. The weather delay is obviously not their fault, but the cooling system supplier still apologized anyway. I was given a discount on our next purchase as well, which was incredibly nice. However, the most touching section is I received a letter from them, apologizing to myself and others a single more time plus hoping that I am ecstatic with the smart thermostat. This is such a sweet gesture, plus it was nice to guess they cared so much. The smart thermostat arrived the next day plus it worked perfectly. I am thinking about using that discount towards an air purification system, but we’ll see.
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