HVAC technicians work long hours to cover service calls

My husband has been working 16hour days and there is nothing that he can do about it right now.

He works as an HVAC technician and the company has been receiving a huge number of service calls and they are having a hard time keeping up with all of them.

There are some clients who must wait between 48 to 72 hours before they can have their A/C unit serviced. He works with commercial HVAC systems and most of the calls that they are receiving are from units that are breaking down unexpectedly. His company is giving priority to companies and organizations that are considered top priority. For instance, a nursing home will be serviced faster than a restaurant. With the high temperatures that we have been receiving, the patients in the nursing homes need to have air conditioning to remain comfortable. Yesterday, he had two service calls at two different nursing homes, so those calls took priority over other calls that came in. He also had a school and he needed to get to them as well. So, due to all of these HVAC systems malfunctioning, he’s having to work the extra hours to cover all the service calls. Furthermore, it doesn’t help that his company is currently understaffed, so that further adds to the issue. My husband has been doing this for about 15 years and he’s one of the senior technicians at his company. This means that in between all these hours, he is used as a source for information for the other HVAC technicians. He has a lot on his plate right now. I just hope things will get better soon.

more about air conditioning