When our furnace quit working, we wanted it repaired quickly.
My mom and dad lived with us, and they were both in their mid-eighties.
If it wasn’t eighty degrees in the house, they weren’t happy. I told them our furnace wasn’t working, and we had to huddle in the living room near the woodburner. An hour later, the HvAC technician arrived at the house. I expected him to show up sooner because we said it was an emergency, and we were paying the HVAC company for overtime hours on top of the emergency fee. He told us he was going to do the job as quickly as possible, but it took him over four hours. I asked why it took so long, and he said it was a difficult job. He still hadn’t completed the job, but he had to go to the HVAC company for more parts. Mom and dad were getting antsy and they wanted to go to bed, but I couldn’t let them away from the woodburner. I had to have HVAC or they were stuck here all night. I told the HVAC technician about my mom and dad and insisted he had to get the furnace running quickly. If he wasn’t done in half an hour, I would need to make a call to the hotel and get my parents out of this cold house. They couldn’t go without the furnace for much longer. Mom was shivering, and dad’s lips were turning blue. Six hours was more than enough to repair a furnace, and I wanted it done..