The customer was impressed that the expert checked the other units, like the thermostat, to confirm their proper function
A good HVAC professional is not just good with heating devices. This job calls for much more than that. After being a heating specialist for over three decades and working in a successful heating company, I have tips on choosing a suitable professional for indoor comfort. Early in my career, I learned that it is about more than just knowing the heating equipment. It is also about good customer service. Do you understand the needs of your customer? Because if you do not, you will find it hard to help them. Listening and understanding are essential for any heating technician; when you learn these skills, you can solve any issue quickly and efficiently. My neighbor was telling me about an encounter with one of the repairmen. Her furnace was making weird noises, so naturally, she called the heating dealership office and booked an appointment for a heating repair. When the repairman got to the house, he introduced himself, showed the customer his identification card, then came in. He examined the HVAC installation and communicated the cause of the noise to the customer. The customer had not changed the filters in a long time, leading to blockage of the filters, which interfered with airflow. The heating maintenance took about an hour. The customer was impressed that the expert checked the other units, like the thermostat, to confirm their proper function. The serviceman finally shared with my neighbor several energy-saving tips she can observe while using her electric heater this winter. She also asked for advice on how to care for the fireplace, which was newly installed, and she was looking forward to using it. My neighbor wrapped up the conversation by saying that was the best customer service she had received.