The last time I went to the outlet store to buy a portable space heater I bought one that had a major defect in it. The portable space heater seemed to have had a weak fan in it which resulted in the portable space heater not heating the room properly. So right then and there I knew I had to bring it back to the store because I was not going to sit there with a broken portable space heater! When I took it back to the store I was expecting there to be a big issue with returning it and getting a replacement that actually worked. However, much to my surprise the person at the customer service department was very helpful in returning the portable space heater and having a new one issued to me for free without any additional cost. I had hoped that it would be a working one, and what do you know? It too had the same issue! I simply could not believe my luck. I think this particular brand of portable space heater just was not working right and had a major bad batch come in from the factory. So I returned this one as well and they did not believe it either, literally! They thought I was crazy until I had them plug it in and try it themselves. They too could not believe it the same I was. At this point after proving the facts, I got them to give me my money back all together and I was just going to go to another outlet store and buy a different brand.